Disclosure acc. §5 ECG:
Phone: 0664/16 19 605
UID: ATU 68272255
Trade authority: District authority Vöcklabruck
(Hereinafter referred to as “seller” for short).
1.1 These general terms and conditions (GTC) apply to orders in our online shop www.see-alpaka-innsbruck.com
1.2 By submitting his contract declaration (see item 1.5), the customer accepts these terms and conditions. Contracts can only be concluded under these conditions. We must expressly agree to deviating, conflicting, restrictive or supplementary terms and conditions and regulations of the customer so that they become part of the contract in individual cases. In particular, acts of performance of the contract on our part do not constitute consent to any conditions that differ from our terms and conditions.
1.3 Offers are generally non-binding and only apply if stocks last.
1.4 The contract language is German.
1.5 Conclusion of contract
1.5.1 The presentation of our products on our online shop is not an offer in the legal sense. The offer is made exclusively by the customer as shown in point 1.5.2.
1.5.2 The customer's offer is made on our website by ordering the item. The customer's offer becomes binding for him by clicking on the “Order for a fee” button. When we have received the order, the customer will be notified of the receipt of his order via the email address he provided. This agreement does not yet represent an acceptance of the customer's offer on our part. We are entitled to accept orders even in part or to reject them without giving reasons.
1.6 Contract storage
1.6.1 We do not save the purchase contract. The order data will be sent by email. The customer can view past orders after registration (see point 2) in the customer account.
2 Registration on the website, website access
2.1 Before the first order, the customer can register on the website (create a customer account) by clicking on. Then they enter their name, date of birth, address, telephone number, email address (for logging in to the customer account and order confirmations) and a password. By registering, the customer can see the status of his order at any time and receives an overview of the orders placed so far.
2.2 The customer must have full legal capacity. By sending the registration form, the customer confirms the accuracy of his information, in particular his name, age, legal capacity and address.
2.3 The customer is responsible for keeping the access code confidential. We can only check whether an access code corresponds to a properly activated customer authorization. We are not subject to any further obligation to check. Every person who logs in with a customer authorization released on the website and the corresponding access code is deemed to be authorized to place orders for the customer registered with it in a legally effective manner. We recommend changing the password regularly.
2.4 We are not liable for the uninterrupted functioning of the website. We are entitled at any time, even without prior notice, to carry out work on the website that results in a shutdown / interruption. We are also not obliged to provide a specific server capacity, so that overloads and longer response times must be expected.
3 Prices, delivery and shipping costs
3.1 The prices quoted on the website are retail prices including sales tax. The prices at the time of the order apply. We will notify the consumer of all additional freight, delivery, shipping or other costs before submitting his offer, provided these costs can reasonably be calculated in advance. The shipping costs are listed under Shipping & Payment Conditions (see link).
4 terms of payment
4.1 Unless otherwise agreed in writing, our claims are to be paid in full and without deduction before delivery of the ordered products. The purchase price is due immediately upon our acceptance of the offer. Payment of the purchase price when purchasing via our website is possible using the following payment methods: prepayment (bank transfer), PayPal, payment upon collection in the store. The following payment methods are available for collection / purchase in our shop: cash, debit and credit card.
5 right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Alexander Renner; See-Alpaka; Weyreggerstraße 121, 4852 Weyregg; email@example.com) about your decision by means of a clear declaration (e.g. a letter sent by post or email) to revoke this contract. You can use the sample withdrawal form (see link) for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us (Alexander Renner, Weyreggerstrasse 121, 4852 Weyregg) immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
6 Non-existing / no longer applicable right of withdrawal (right of withdrawal)
6.1 There is no right of withdrawal (right of withdrawal) for goods that are manufactured according to customer specifications or that are clearly tailored to personal needs.
6.2 For goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, the right of withdrawal (right of withdrawal) does not apply if the goods have been unsealed after delivery, as well as for goods that have been unsealed after delivery due to their Quality have been inseparably mixed with other goods.
7 Reservation of Title
7.1 The goods remain our property until they have been paid for in full.
7.2 In the event of default in payment by the customer, we are entitled to assert our rights from the retention of title. It is agreed that the assertion of the reservation of title does not constitute a withdrawal from the contract, unless we expressly declare our withdrawal from the contract.
8.1 The statutory warranty provisions apply to consumers in the event of defects in the goods. There is no guarantee for damage caused by improper use or treatment of the product. The same applies to normal wear and tear.
8.2 The product images on the website may differ in color and size from the appearance of the delivered products due to the resolution and size. The delivered goods are deemed to be in accordance with the contract if the delivered items correspond to the other product specifications.
9.1 We are liable for damage in accordance with the statutory provisions. However, liability for damage caused by slight negligence is excluded. This limitation of liability does not apply to damage resulting from injury to life, limb or health of people or to claims under the Product Liability Act.
10 data protection
10.1 The personal data disclosed to us by the customer in the course of the business relationship, such as name, date of birth, address, email, telephone number and delivery address, are stored and processed by us. We use the data within the framework of the legal authorization to carry out the order. For dispatch it is necessary that your address is passed on to our logistics partner. By activating the box for consent under data protection law, the customer expressly agrees that the personal data provided by him in the course of the conclusion of the contract (such as name, date of birth, address, email, telephone number and delivery address) can also be used for his own marketing purposes and thus in particular for Mailings for advertising purposes by email are saved and processed in accordance with Section 107 TKG. The customer can revoke his consent to receive such emails at any time (e.g. by email to firstname.lastname@example.org). Any further transfer of personal data to third parties will not take place.
11 Place of jurisdiction, choice of law, miscellaneous
11.1 The place of jurisdiction for all disputes arising from this contract is the locally and materially competent court for the seller.
11.2 The law of the Republic of Austria applies exclusively to the exclusion of the reference standards and the UN sales law.
11.3 Should individual provisions of these terms and conditions be wholly or partially ineffective, this shall not affect the validity of the remaining provisions and the contracts concluded on the basis of them.
12 Complaints Procedure
12.1 The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link http://ec.europa.eu/odr/ .
General terms and conditions below as PDF download